Walmart tries to solve one of online retailing’s biggest problems

In the busy pre-holiday season, returns have become one of the most pressing for the retailer.

Like many other retailers during the pandemic, Walmart has turned its active attention to the development of e-commerce. The current situation seems to be the most promising, but new ways bring in new problems. One of the biggest challenges of online commerce is managing customer returns. For Walmart, with its commerce scale, handling all the returns at the lowest cost is a real puzzle.

However, the company has decided to provide shoppers with a new service that will answer a more straightforward returns process. Their logistics problem, one of the most difficult in online sales, will try to be solved in collaboration with FedEx.

The retailer has announced that FedEx Postal Service will pick up items sold through its online store. The Carrier Pickup by FedEx service is free for customers who make returns. To process this, customers will only need to initiate the process on Walmart’s website or app and schedule a convenient date for a pickup visit.

It is stipulated that the buyer must print a supporting document for the return, which they will provide to the courier. If there is no such possibility, you can make the return, free of charge, at one of the FedEx offices. In this case, the documents will be printed by the postal service employees. The buyer will only give them the QR-code received at the Walmart website or in the Walmart app. 

Walmart and other large retailers carry on a permanent struggle to improve their services to not lag behind the competitors, particularly from the main rival in the market, the company Amazon. Shoppers should expect to see more and more new services, deals, and features to make shopping more convenient shortly.

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