Find in the news:
BY COUNTRY

Startup Aims To Make Online Returns A Snap



There’s a startup that’s banking on those feelings, and has developed an entire business aimed at easing those pains.
Let’s face it. Online returns can be a gigantic hassle. The mere suggestion of having to return something purchased online can lead to feelings of stress and consternation from the affected consumer. According to Pymnts.com, there’s a startup that’s banking on those feelings, and has developed an entire business aimed at easing those pains. 

Santa Monica, CA-based Happy Returns is the brainchild of Mark Geller and David Sobie, formerly of Haute Look and Nordstrom Rack respectively. The duo recognized the fact that returning items purchased online can be a gigantic pain in the neck, and recognized the desire from consumers to be able to simply return the items in person. That led them to found the company in September 2015, and the company is banking on their concept of “return bars” catching on in shopping malls. 

Happy Returns

“ECommerce has evolved … eCommerce returns have not. The growth of online commerce continues at a rapid pace. The online shopping experience gets better every day. One area has lagged behind — returns. All online returns today are some version of ‘put in mail.’ Until now,” touts the company’s website. 

The pair of entrepreneurs did some extensive research before bringing the concept to life, and found that shoppers overwhelmingly would like the option of returning an item purchased online at a brick-and-mortar location. Additionally, they found that retailers that offered this option were increasingly likely to earn shoppers business, while the ones that don’t face the risk of declining sales. 

“There’s a whole large swath of shoppers that won’t buy things online because of the anticipated pain of returning them,” Geller says. 

The concept of Happy Returns is fairly simple. Shoppers would be able to take the item they wish to return to one of the company’s return bars to be assisted by what the company refers to as a ‘Returnista.’ The employee verifies the item is in returnable condition, collects the relevant information from the customer, and initiates the return process on the back-end with the retailer. The return policy remain at the discretion of the retailer - i.e. full refund or store credit - but the customer walks away with confirmation from both Happy Returns and the retailer on the status of the return processing. 

“We’re essentially just implementing their policy. It’s actually the retailer that is doing the refund. What we’re doing is submitting the refund to them,” Geller explains. 

The return bars don’t require too much space to set up inside of a mall, and the company was recently announced as one of the startups that will enter an accelerator program with Westfield and R/GA. One location is up and running in the Santa Monica Place outdoor shopping mall. If all goes well in the accelerator program, there’s a good chance we’ll see these return bars popping up in additional malls. 

More about shopping malls in the USA



YESTERDAY, Taiwan:
Dutch studio MVRDV has transformed an abandoned shopping center in Taiwan into an unusual public space.
YESTERDAY, Israel:
In Israel, a national quarantine begins to operate again from September 18, 2020.
YESTERDAY, Sweden:
Shoppers will select goods from different stores in the mall on one website and then pick them up conveniently.
DAY BEFORE YESTERDAY, Spain:
The outlet begins its countdown and fires the starting signal during the "Digital Lighting" event.
DAY BEFORE YESTERDAY, China:
Maison Martell officially opened L'Atelier Martell Shenzhen - a luxury boutique where you can taste and buy exclusive varieties of cognac.
DAY BEFORE YESTERDAY, USA:
The new retail store layout is expected to be very convenient for quickly and safely receiving online orders.
Friend
and Follow
Shopping City Süd GLA:1 862 156 SF
ADDRESS: Europaring 2334 Vösendorf
Austria . Vienna
Shopping City Süd
Viaport Outlet GLA:748 092 SF
ADDRESS: Yenisehir Mah. Dedepasa Cad. No:19 Via Port - Pendik
Turkey . Istanbul
Viaport Outlet
Optimum Outlet GLA:421 127 SF
ADDRESS: ve Eglence Merkezi | Istiklal Sokak No.2/B Yenisahra/Atasehir
Turkey . Istanbul
Optimum Outlet
Mall of Scandinavia GLA:1 087 155 SF
ADDRESS: Evenemangsgatan 11 169 56 Solna
Sweden . Stockholm
Mall of Scandinavia


Edit text

Dear visitor!
If You wish to add appropriate information to this description, please make changes in the text below and they will take effect after being verified by Malls.com administrator.

SAVE CHANGES
ADD PHOTO

Dear visitor!
If you desire to add more photos to this description, please upload them and they will appear on the page after being verified by Malls.com administrator.

CHOOSE PHOTOS
SAVE CHANGES
Sign in Malls.com
Sign in please, if you already have an account

Registration



Error filling
Error filling
Error filling
Error filling
Thank you!
You will receive e-mail with registration data shortly. In email you'll find link, confirm your account by clicking on it, please.

Malls.com Team
Thank you for message!
In the near future you will be contacted the manager
for further details.

Malls.com Team
Good mall, bro!
In the near future you will be contacted the manager
for further details.

Malls.com Team
We are dissatisfied with you :-(
In the near future you will be contacted the manager
for further details.

Malls.com Team

Write to us