Find in the news:
BY COUNTRY

Startup Aims To Make Online Returns A Snap



There’s a startup that’s banking on those feelings, and has developed an entire business aimed at easing those pains.
Let’s face it. Online returns can be a gigantic hassle. The mere suggestion of having to return something purchased online can lead to feelings of stress and consternation from the affected consumer. According to Pymnts.com, there’s a startup that’s banking on those feelings, and has developed an entire business aimed at easing those pains. 

Santa Monica, CA-based Happy Returns is the brainchild of Mark Geller and David Sobie, formerly of Haute Look and Nordstrom Rack respectively. The duo recognized the fact that returning items purchased online can be a gigantic pain in the neck, and recognized the desire from consumers to be able to simply return the items in person. That led them to found the company in September 2015, and the company is banking on their concept of “return bars” catching on in shopping malls. 

Happy Returns

“ECommerce has evolved … eCommerce returns have not. The growth of online commerce continues at a rapid pace. The online shopping experience gets better every day. One area has lagged behind — returns. All online returns today are some version of ‘put in mail.’ Until now,” touts the company’s website. 

The pair of entrepreneurs did some extensive research before bringing the concept to life, and found that shoppers overwhelmingly would like the option of returning an item purchased online at a brick-and-mortar location. Additionally, they found that retailers that offered this option were increasingly likely to earn shoppers business, while the ones that don’t face the risk of declining sales. 

“There’s a whole large swath of shoppers that won’t buy things online because of the anticipated pain of returning them,” Geller says. 

The concept of Happy Returns is fairly simple. Shoppers would be able to take the item they wish to return to one of the company’s return bars to be assisted by what the company refers to as a ‘Returnista.’ The employee verifies the item is in returnable condition, collects the relevant information from the customer, and initiates the return process on the back-end with the retailer. The return policy remain at the discretion of the retailer - i.e. full refund or store credit - but the customer walks away with confirmation from both Happy Returns and the retailer on the status of the return processing. 

“We’re essentially just implementing their policy. It’s actually the retailer that is doing the refund. What we’re doing is submitting the refund to them,” Geller explains. 

The return bars don’t require too much space to set up inside of a mall, and the company was recently announced as one of the startups that will enter an accelerator program with Westfield and R/GA. One location is up and running in the Santa Monica Place outdoor shopping mall. If all goes well in the accelerator program, there’s a good chance we’ll see these return bars popping up in additional malls. 

More about shopping malls in the USA



YESTERDAY, USA:
The release of FiftyFifty is timed to coincide with International Women's Day and is designed to challenge couples to be a frank yet casual conversation.
YESTERDAY, Spain:
The new buildings and renovations will result in a massive office space designed to attract new talent.
DAY BEFORE YESTERDAY, Spain:
Despite an earlier agreement to create new jobs, Inditex announced its intention to close more than 1,200 stores worldwide.
DAY BEFORE YESTERDAY, USA:

About 20 percent of the company's branded stores will close by the end of 2021 as it decides to focus more on developing online sales.
DAY BEFORE YESTERDAY, United Kingdom:
Shoppers will appreciate grocery shopping without cashiers and queues in the Amazon Fresh store in London.
Mar 3, 2021, USA:
The company's goal is to open new stores, renovate existing ones, and develop online retailing.
Friend
and Follow
I Viali GLA:452 084 SF
ADDRESS: Via Dei Cacciatori 111 - 10042 Nichelino TO - Piemonte
Italy . Torino
I Viali
Shopping City Süd GLA:1 862 156 SF
ADDRESS: Europaring 2334 Vösendorf
Austria . Vienna
Shopping City Süd
Dania Pointe GLA:975 000 SF
ADDRESS: 292-344 North Bryan Road, Dania Beach, FL 33004
USA . Fort Lauderdale
Dania Pointe
Mall of Tripla GLA:914 932 SF
ADDRESS: Veturitie 13
Finland . Helsinki
Mall of Tripla


Edit text

Dear visitor!
If You wish to add appropriate information to this description, please make changes in the text below and they will take effect after being verified by Malls.com administrator.

SAVE CHANGES
ADD PHOTO

Dear visitor!
If you desire to add more photos to this description, please upload them and they will appear on the page after being verified by Malls.com administrator.

CHOOSE PHOTOS
SAVE CHANGES
Sign in Malls.com
Sign in please, if you already have an account

Registration



Error filling
Error filling
Error filling
Error filling
Thank you!
You will receive e-mail with registration data shortly. In email you'll find link, confirm your account by clicking on it, please.

Malls.com Team
Thank you for message!
In the near future you will be contacted the manager
for further details.

Malls.com Team
Good mall, bro!
In the near future you will be contacted the manager
for further details.

Malls.com Team
We are dissatisfied with you :-(
In the near future you will be contacted the manager
for further details.

Malls.com Team

Write to us