Find in the news:
BY COUNTRY

The Mall Of America’s New Chatbot Aims To Make Shopping Easy



Minnesota’s massive mall and key tourist attraction is launching its own chatbot for the holiday season.
The Mall of America’s New Chatbot

The bot available across various platforms, including Mall of America’s website, mobile app and Facebook page. It will let users ask questions so they can plan before they arrive. They can also ask for directions when they’re there, brainstorm gifts to buy, and learn about the mall’s deals or events. In addition to the text-based bot, the Mall and developer party Satisfi Labs created a voice-enabled skill to access the bot through Amazon Alexa.

“When you think about maybe visiting the mall for the first time, and you have your whole family with you, some kids maybe want to go see the rides, some might want to see a movie, and maybe your husband or your partner to go somewhere else and you want to go somewhere else. It’s quite overwhelming,” said Justine Santa Cruz, VP of strategic partnerships and alliances for Satisfi Labs. “You don’t even know where to park for something as big as that.”

To develop the app, the team used troves of the mall’s historical data about shoppers to understand their needs. Developers also analyzed communication with users on the mall’s Twitter and Facebook pages to get an idea of frequently asked questions—and how human customer service reps responded to those questions.

This isn’t the first time the Mall of America has developed a chatbot for holiday shoppers. Last year, it partnered with Satisfi Labs and IBM to create the Experience List Formulator (E.L.F. ), a chatbot that gave shoppers a personalized shopping experience.



Related shopping malls and stores:

More about shopping malls in the USA



Jun 1, 2022, United Kingdom:
The concept store is part of the Livat Hammersmith shopping and entertainment center in London.
May 19, 2022, South Korea:
Hyundai Seoul got a central atrium with a 12-meter waterfall and natural lighting.
May 12, 2022, Malaysia:
The complex is home to more than 200 tenants selling authentic local goods.
Apr 29, 2022, Europe, Europe:
The store sells streetwear created in collaboration with designers such as Soho Grit, Alma de Ace, BAPE, Herschel, and Staple.
Apr 28, 2022, USA:
Nike and RTFKT have announced a new collection of Nike Dunk Genesis Cryptokicks sneakers.
Apr 27, 2022, USA:
Meta Store has the intention of demonstrating the possibilities of virtual reality devices, as well as dispelling the mystery around the concept of the math universe.
Friend
and Follow
I Viali GLA:452 084 SF
ADDRESS: Via Dei Cacciatori 111 - 10042 Nichelino TO - Piemonte
Italy . Torino
I Viali
Designer Outlet Malaga GLA:322 917 SF
ADDRESS: 29004, Málaga, Spain
Spain . Malaga
Designer Outlet Malaga
AEON MALL Okinawa Rycom GLA:839 585 SF
ADDRESS: 901-2300 Tochi-kukaku seirichinai Awase, Kitanakagusuku Village, Nakagami District, Okinawa
Japan . Ginowan
AEON MALL Okinawa Rycom
Aviapark GLA:2 475 699 SF
ADDRESS: ul. Aviakonstruktora Mikoyana, 10
Russia . Moscow region
Aviapark


Edit text

Dear visitor!
If You wish to add appropriate information to this description, please make changes in the text below and they will take effect after being verified by Malls.com administrator.

SAVE CHANGES
ADD PHOTO

Dear visitor!
If you desire to add more photos to this description, please upload them and they will appear on the page after being verified by Malls.com administrator.

CHOOSE PHOTOS
SAVE CHANGES
Sign in Malls.com
Sign in please, if you already have an account

Registration



Error filling
Error filling
Error filling
Error filling
Thank you!
You will receive e-mail with registration data shortly. In email you'll find link, confirm your account by clicking on it, please.

Malls.com Team
Thank you for message!
In the near future you will be contacted the manager
for further details.

Malls.com Team
Good mall, bro!
In the near future you will be contacted the manager
for further details.

Malls.com Team
We are dissatisfied with you :-(
In the near future you will be contacted the manager
for further details.

Malls.com Team

Write to us