Kohl’s is adding free returns for Amazon customers in 82 stores.Kohl’s has announced that 82 stores over Los Angeles and Chicago will be offering convenient returns for Amazon shoppers. Kohl’s will pack and ship available Amazon return items for free, providing additional service customers within select Kohl’s stores.
Richard Schepp, Chief Administrative Officer, said: “This is an excellent example of how Kohl’s and Amazon are leveraging each other's strengths – the power of Kohl’s store portfolio and omnichannel capabilities combined with the power of Amazon’s reach and loyal customer base.”
Amazon Returns creates a nearby location for Amazon customers to return eligible Amazon.com commodities to select local Kohl’s stores. Orders can be returned free of charge regardless of return reason and regardless of whether the items are packaged for shipping.
“Amazon Returns at Kohl’s creates a convenient location for Amazon customers to return eligible Amazon.com merchandise,” said Shivi Shankaran, Director of Worldwide Customer Returns at Amazon.
Kohl’s will package and carry all items to Amazon return centers. As an additional convenience, consumers visiting Kohl’s for Amazon Returns at Kohl’s services can use indicated parking places near the store entrance. Amazon Returns at Kohl’s will be possible at 82 Kohl’s stores in Los Angeles and Chicago in October 2017.